“I wish every dispatcher, call-taker, and telecommunicator would read these books."

-Roxie Dodd
Training Administrator (ret.) , Greater Harris County (Houston) 9-1-1 Network

Dispatcher Stress

It’s no secret that stress is one of the direct effects of being a 9-1-1 dispatcher. Long hours, difficult conditions, life-and-death situations, and countless non-emergency calls make it easy for burnout to kick in just a few years into the job. Stress impacts your health, work performance, and your ability to simply slow down and breathe.

Dispatcher Stress is one of the most popular books in the 9-1-1 industry and can help you transform your stress into strength. The brief, easy-to-read lessons provide a clear and powerful step-by-step approach to more relaxation, less worry, and tools to handle stress when it arises.

“I highly recommend this book. I have been in public safety for 30+ years and have been totally re-motivated by this book and attending the seminars.”
Roxie Dodd
Training Administrator, Greater Harris County (Houston) 9-1-1 Network

Time Management

Between shift work, mandatory overtime, and being on call, you need an effective system to accomplish all the tasks that await you, especially on your days off. Unfortunately, most 9-1-1 professionals are heroic caregivers who want to be of service, which often means they don’t know how to say “no” to people or effectively manage their time.

Time Management is a concise, powerful book that lays out the fundamentals of effective time management.With this one book, you can shift your perspective about how to manage your energy, your time, and yourself!

“The whole Get the Nerve series is amazing, and Time Management in particular. These lessons are short and very inspiring. I can’t tell you how much these lessons have changed my life!”
Rayann Wiggins
Dispatcher, Waco Police Department
Time Management ​

Emotional Intelligence

If the emotions you’re hanging on to from years ago are unhealthy, your reactions to situations around you will be unhealthy, too. Countless hours are wasted by people who don’t understand or manage their emotions effectively. Feelings get hurt, colleagues stop talking to each other, and problems get swept under the rug only to reemerge far worse later.

Emotional Intelligence outlines how you can improve the way you look at, process, and manage your emotions, converting your knee-jerk reactions into even-handed responses. This book also shows how to understand other people’s emotions and interact with them more effectively.

“Go get this book. Emotional Intelligence has really made me think about my personal life and has helped me a lot. Go get it!”
Arnold Vasquez
Court Clerk, New Braunfels Municipal Court
Emotional Intelligence​

Overcoming Fear

Fear is the #1 factor holding you back from being all that you can be. Like most people, you probably worry too much about what other people are thinking about you. You worry about what people might say about you. You find it difficult to calm your inner voice, constantly telling yourself that you have to do more, have to be more. It’s time to put fear in its place.

Overcoming Fear provides a roadmap to move from being locked down to being bolder about the way you’re thinking and the decisions you’re making. This book has inspired readers to go for promotions, be better team players, and improve their work and home lives.

“If you’re ready to achieve higher levels of success, then read and absorb the strategies in this brilliant book by Joe Serio. His message will inspire you to reach for greatness!”
James Malinchak
featured on ABC’s hit TV show, “Secret Millionaire,” the World’s #1 Big Money Speaker® Trainer & Coach Founder, www.bigmoneyspeaker.com
Overcoming Fear​

Public Speaking

Most presentations are mediocre if not horrible. Speakers cram slides full of words, talking at the audience instead of engaging with it, and following their own agenda instead of giving the audience what it needs. Success goes to speakers who can reach their audience by addressing their needs and creating a memorable experience.

Public Speaking deals with the fear around speaking and then provides a blueprint for building a great presentation. If you’re afraid to be a trainer, speak at community events, or present at a conference, it doesn’t have to be this way. Fear of public speaking is a head game and this book shows the way forward.

“The book is wonderful! The chapters are brief, easy-to-understand, down-to-earth, and meaningful. It prevents you from being overwhelmed.”
Roxane Marek
Chief, Adult Probation Department, Wharton County, Texas
Public Speaking​
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107 Loch Lomond Street
Hutto, Texas 78634

Email Us

karen@360dispatcher.com info@360dispatcher.com