Fear and resistance are the most powerful influences in one’s life. They play a major role in self-awareness and self-perception, decision making, quality of relationships, performance at work, and a lot more.

This module explores fear and resistance as they impact thoughts, beliefs, actions, and consequences, among other things, and illustrates how fear is a decisive factor in shaping your supervision and leadership style. Sections include: the roots of fear; identifying and reducing fear; understanding fear and productivity; and a seven-step success plan for managing fear. And we’ll discuss how fear interferes with your communication.

Emotional Intelligence (EI) is the ability to recognize and understand emotions in yourself and in others, and to use this awareness to manage behavior and relationships. EI plays a central role in all aspects of supervision and leadership.

A variety of topics will be discussed, including the four pillars of EI, the five components of EI, basic parts and functions of the brain and their role in determining our emotional responses; strategies for effectively controlling those emotional responses; and identifying and improving low emotional intelligence.

Stress is ever-present in the comm center. Good stress helps us perform better; bad stress blocks the path to great leadership. Over time, unremitting negative stress takes its toll on attitude, relationships, performance, physical and emotional health, outlook on life, and a lot more. This module includes discussion of the physiology and neuroscience of stress, nutrition, health, exercise, diet, and sleep. It addresses resilience and presents strategies for reducing stress in order to develop more effective supervision and leadership.

Fear, low emotional intelligence, and high stress show themselves frequently in procrastination, perfectionism, absenteeism, lateness, failure to complete paperwork in timely manner, and countless other ways. It’s easy to see how these can impact one’s ability to manage time in an effective manner. This module also helps participants create a system for managing time under any circumstances and shows how to address procrastination, uncover the myth of multitasking, how to set goals and stay on course, and how to handle interruptions.

Leadership is an opportunity to grow as an individual and help improve your team. This module will identify five leadership traits. Our discussion will revolve around how you demonstrate those traits and strengthen them. You’ll hear from industry leaders about how they themselves have evolved. 

We will explore a leader’s responsibility in keeping it simple, prioritizing, delegating, empowering, and innovating. Last and most importantly is taking care of your team. In this dynamic world, it is imperative to your team’s success that you are aware of and attentive to their mental and physical well-being of your team members. At the conclusion of this module, we will share and discuss examples of how to do so while maintaining balance in your own life.